Returns and Refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@zenithscrubs.com. Please note that returns will need to be sent to the following address: 10900 Research Blvd, Ste 160C PMB 216, Austin, Texas 78759.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please send the package by the stated date in the return confirmation email sent to you. Items sent to us without first requesting a return will not be accepted. 

Please note that the customer will incur the cost of return shipping label if the order was free shipping.

Damages and issues
Please inspect your products upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we would exchange the items or you make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zenithscrubs.com.